School Roles and Responsibilities

The Registrar is a required role and acts as the main school contact. The Registrar is given credentials that allow full access in the IVS information/registration system called MAESTRO. A school may choose to add a second Registar, if desired. 

The Registrar:

• Approves OR deletes student requests in MAESTRO. An email is sent to the Registrar when a student requests a course.
• Processes requested course drops. An email is sent to the Registrar when a student requests to drop a course.
• Submits student extension requests as necessary using the Request for Extension form
• Generates student Completion Reports using MAESTRO.
• Transfers credit to local student transcripts based on the final percentage located on the completion report provided by IVS
• Requests disability services for students with IEPs/504 education plans. 
• Suggests courses to students, manages student information within MAESTRO, and can monitor student progress

Please know that the Registrar will be cc'd on many emails from IVS instructors to all students associated with the school.

IVS requires at least one school Mentor. A school may choose to add a second Mentor.  Each Mentor has his/her own credentials in the IVS information/registration system to access all students associated with the school.  If a school has multiple people monitoring student progress, consider using the Coach role identified below.

 Often the Mentor is a Guidance Counselor, Assistant Principal, Department Chair or some other overarching school role.  The Mentor:

• Accesses student information and monitors progress/activity for all students at the designated school.
• Periodically checks in with student, and has access to IVS Instructor contact information to discuss student concerns.

The Mentor will be Copied on ALL student communication emails for informational purposes.

The Coach is considered an optional role, and it may be that the same person who is identified as the Mentor will also act as the Coach. This person is seen as someone who has daily contact with the student, tends to be in the room as the student participates in the course, and can assist with monitoring student progress.

Each coach has his/her own credentials that are created by the Registrar, which allows access to monitor progress for only those students that are assigned to him/her in the IVS information/registration system. The Coach will be cc'd on many email from IVS instructors to only those students assigned to him/her.

IVS requires one invoice contact per school. The IVS Invoice Contact is given login credentials in MAESTRO, which allows access to perform the following functions:

• IF SCHOOL-BASED PAYMENT IS SELECTED: Secures course fees and responds to IVS invoices.
• IF STUDENT-BASED PAYMENT IS SELECTED: This person may be asked to assist IVS with issues regarding student payments.

You can view more about payment options at our Cost and Payment Options page.